FitShoe
Terms of Use
These Terms apply to your use of the FitShoe app. Please read them carefully: by creating your account and ticking the acceptance box, you agree to them.
FitShoe is not a medical device. The measurements and observations about your foot are estimates to help you choose footwear. The app does not diagnose, treat or prevent any health condition, and it does not replace the assessment of a health professional. If you feel pain or have any health problem, see a professional.
1. Who we are
FitShoe is provided by Alpha Tech — Douglas dos S. Silva, a sole proprietor (empresário individual), CNPJ 37.595.093/0001-54, based in Araraquara/SP, Brazil (“we”). Questions, requests and complaints: contatofitshoe@alphatechdev.com.br.
2. What FitShoe does
FitShoe measures your foot from photos taken on an ordinary sheet of paper (A4, Letter or Legal) and suggests which shoes fit and in what size. The app has two parts:
- Free: the photo measurement, the list of recommended shoes, and searching for a shoe by name in the Store checker.
- With credits: the Complete Foot Analysis, which builds your Foot Passport (1 analysis credit), and reading a photo of a shoe in the Store checker (1 photo credit).
The Foot Passport brings together your measurements and the characteristics of your foot. The Store checker shows how a shoe you are looking at matches your Passport.
3. Estimates, not guarantees
Measurements, sizes and fit scores are estimates made by software and artificial intelligence. A poor photo, crooked paper, socks, shadows or a wrong angle change the result. How a shoe really fits depends on the model, the material and your foot, so we do not guarantee that a suggested shoe will fit. Whenever you can, try the shoe on and check the store's return policy.
FitShoe does not replace assessment, diagnosis or treatment by a health professional.
4. Who can use it, and your account
- You must be 18 or older. By creating an account, you declare that you are.
- Each account belongs to one person. Use your own e-mail and true information.
- Keep your password safe. What happens in the account is your responsibility; if you think someone has used it, change the password (“Forgot password”) and write to us.
- Use the app with your own feet. Do not send photos of other people without their permission.
5. Acceptances and health data
To measure, analyze or use the Store checker, you must have accepted these Terms, the Privacy Policy and the consent about health data, all in their current version. When a new version is published, the app asks for a new acceptance. What we do with your photos and measurements is explained in those two documents.
6. Credits and purchases
- Credits are bought in the App Store or Google Play, which charge and process the payment. We use RevenueCat to confirm the purchase. We do not receive your payment details.
- Credits are consumable: each paid action uses 1 credit of its type. There are two types, and one cannot be used in place of the other: the analysis credit (Foot Passport) and the photo credit (Store checker by photo).
- The price is set by the store in your country, in its currency and with the taxes it applies, and is shown before you confirm the purchase.
- Once the store confirms, the credits enter your account, usually within moments and sometimes within a few minutes. Credits do not expire. They stay in your account and the app does not allow transferring them.
- Refunds: follow the policy of the store where you bought (Apple or Google), and the request is made to it. If the store refunds a purchase, we remove from your account the credits of that purchase, up to the balance you still have (the balance never goes negative).
- Failure on our side: if the AI fails or refuses the request, or its answer cannot be used, the credit goes back to your account. In the Complete Foot Analysis, if the photos cannot be used (for example, blurry), the credit also goes back and the app tells you which photo to retake. If a paid operation goes more than 30 minutes without delivering a result (for example, because the server went down), the credit goes back on its own.
- In the Store checker, when the answer is that the photo is not a shoe or that the model was not recognized, the credit is used, because the reading was done.
- To protect the service, there are hourly usage limits and a daily ceiling on AI use. If a limit is reached, the request is refused before any credit is used.
7. Acceptable use
You agree not to: use the app for anything unlawful; try to get around limits, credits or the security of the service; reverse engineer it or overload our servers; copy or resell the app's content or the shoe catalog; or send photos other than the ones asked for (feet, shoes or shoe labels).
8. Content and trademarks
The app, the FitShoe brand, the catalog and the recommendation engine belong to Alpha Tech or are used under license. The trademarks and shoe names mentioned belong to their owners; mentioning them does not mean partnership with or approval by them. Your photos remain yours: we use them only to provide the service, as the Privacy Policy explains.
9. Availability and changes to the service
The service depends on the internet, on app stores and on third-party services, so there may be interruptions. We may change, improve or stop offering features.
10. Liability
To the extent allowed by law, Alpha Tech is not liable for buying decisions made on the basis of the app's estimates, for the unavailability of third-party services, or for use of the app that goes against these Terms. Nothing here takes away rights that consumer law gives you, or limits liability that the law does not allow to be limited.
11. Closing your account
You can delete your account whenever you like, in the app, under Account, “Delete my account” (your password is requested). Deletion immediately erases the account and everything in it: measurements, Foot Passport, history, consents and any credits left, and it cannot be undone. Afterwards we ask RevenueCat to erase your purchase record. We may suspend or close accounts that violate these Terms or use the service abusively.
12. Changes to these Terms
We may update these Terms. Each version has a number and an effective date, at the top of this page. When there is a new version, the app shows the new documents and asks for a new acceptance; without it you cannot measure, analyze or use the Store checker.
13. Governing law and contact
These Terms are governed by Brazilian law. If you live in another country, the consumer and data protection rights that the law of your country gives you still apply. Contact: contatofitshoe@alphatechdev.com.br.